At a recent closing, I saw my client out the window walk right past the closing office, looking like she was on a mission. Wondering if she was lost, I resisted the urge to text and re-direct her. So I waited, patiently, until she arrived at the closing office with a beautiful bouquet. I then realized her mission was to buy some flowers for me. She and her husband also made a gift to the wind ensemble that I founded and conduct, which was a beautiful, meaningful gesture. This is what clients do when they feel like their wishes have been honored, and their goals met.
I’m on a mission, too. My professional goal is to treat every client just exactly the way I would want to be treated: with care, kindness, honesty, and integrity. With promptness, and swift answers to questions, none of which are ever “dumb.” With the kind of personal touch that necessitates going above and beyond. When dealing with clients, I simply ask myself how I would want any given scenario to be handled, and then I handle it that way. Turns out that the golden rule is applicable to any situation, at any age, well beyond the Kindergarten years in which we learned it.
Customer service is absolutely the driving force behind my work. I’ve left places of employment because I was mystified at by the self-above-client culture dominating the workplace. When you put a customer first in that environment, you get sideways glances from the co-workers who expected you buy into the culture.
Here’s the reality of having a “customer first” philosophy: Every transaction will take more time. You will work harder, and the hours you work won’t fit neatly into 9 to 5. You DO hold proverbial hands if necessary, you DO have face-to-face interaction, you DO make personal phone calls, and you DO arrange for every contractor to give the same personal treatment that you give. All of the above takes time, and more time translates to fewer transactions. You know what? I’d rather make less money from deliriously happy clients than make more money from clients who got shortchanged. I’m different, I’m not rich, and that’s OK.
If you’d like to experience that personal touch in real estate or solar consulting, please call or text 614-383-8379. I look forward to serving you.